It costs as much as 10 times extra to find a new customer as it does to retain an existing one.
Retention costs have always been a key topic within any business sector as there is often too much focus on new sales when we should really be looking after the ones we have already got!
Figures show that it costs somewhere between 5 to 10 times as much to find a new client!
So why should we keep in touch? That is because your existing customers need to feel special!
This may be stating the obvious but the truth of the matter is that they can get “average” from anywhere, including your competitors – what you need to provide to retain them is “exceptional”.
When was the last time you or your company got in touch with each of your clients to check they are receiving an exceptional service?
- Are they happy with the service you provide?
- Are their ordering patterns how they should be?
- Are their details up to date?
- Have you got new services or products that they need to know about?
The more intelligence you have about your customers – the more you can help them.
What can Paperclip outbound call service offer?
In short, we act as part of your company, and help you keep the relationship between your customer and you live.
Our contact with customers is not limited to the list below but can include:-
- Keeping customers information up to date
- Informing customers about new products/services
- Make customers aware of what other existing products/services you have.
- Checking they are happy with what they are ordering.
- Keeping informed about delivery dates, delays, etc
- Customer Surveys
- Introduce special offers
- Offer invitations to special events.
Having the time available is often the reason why we don’t prioritise customer care calls. Now you don’t have to have the time. You just need to provide us with information about who to call and why, and we do the rest.
We can contact your customers as a one off project or on an ongoing basis with all calls charged by the minute.
You can use as much or as little as you and your company require.
Call us today on 01246 418181 to find out how Paperclip Outbound Calls can work with you to enhance your business.
As an online estate agency we know how vitally important it is to never miss a telephone call……….
It’s like having an extra member of staff for a fraction of the cost.”
Sylvia Shields (Director), Peak and West, Chesterfield, Derbyshire.
“We used to divert to mobiles but having a team of support every time we leave the office has helped us to never be interrupted on our client’s time,…”
John Owen, County Conveyors, Chesterfield, Derbyshire.